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No one has access to the VMware, servers, nothing.
We have three Dell FC630 blade servers in a Dell FX2 Chassis. These control somewhere around 20 virtual machines, print server, web server, file server, etc.
I'm new here, week 3. I was hired as helpdesk, and told on my first day that I'd actually be the IT manager. Last IT guy was released for various reasons during the merger with a larger corporation. The GM thought corporate had gotten access to these servers, but they hadn't.
No one has the Root password. No one has any credentials for these three VM servers. I have a very basic spreadsheet with a general idea of what about half of the VMs do, but not which of the server blades is controlling them.
I can access some of the virtual machines over RDP. This has allowed me to work on the active directory and print server. I can see they've been up for over 80 days but I don't know how relevant that may be.
The print server is acting up, as of Wednesday it stopped allowing me to add new printers (corporate wanted every IP address changed so they needed re-added to the print server.)
Some of the virtual "data entry" clients aren't allowing people to remote in - my predecessors set up virtual machines for some of the people here instead of giving them their own desktops. When it stopped letting us connect to them I had no way of seeing the issue. I'm popular already.
I've honestly never even worked with virtual machines before I came here. I'm stuck. I've considered manually rebooting the hardware, I don't know where else to go and key functions aren't working for the site. I'm just helpdesk, I appreciate any constructive advice.
TL DR - I can't even summarize this mess.
submitted by abandonedmanager